The process
- 01 About Us
- 02 Our Services
- 03 Course Information
- 04 Enrolment & Contract
- 05 Prices and Payment
- 06 Course Access & Delivery
- 07 Cancellation Rights
- 08 Refunds
- 09 Changes to Courses
- 10 Cancellation by Us
- 11 Student Responsibilities
- 12 IP & Confidentiality
- 13 Service Standards
- 14 Liability
- 15 Complaints
- 16 Personal Data
- 17 Governing Law
- 18 Contact Us
Questions about these Terms?
Email our team and we'll come back to you, usually within one working day.
uk@visionacademy.uk Or speak to our admissions team: UK & overseas: +86 175 1211 9832These Terms and Conditions govern the purchase and use of courses, training programmes, educational materials and related services provided through this website.
14-Day Cancellation Right — at a glance
If you purchase as a consumer online, you normally have the right to cancel within 14 days after the day the contract is entered into, without giving a reason. See Cancellation and Refund Policy for full details.
01About Us
This website is operated by VISION ACADEMY EDUCATION AND TECHNOLOGY UK LIMITED, a company registered in England and Wales under company number 12298425, with its registered office at 3rd Floor, 9 St. Clare Street, London, United Kingdom, EC3N 1LQ. Our correspondence address is at Vision Academy, 25 Wilton Road, London, SW1V 1LW.
Trading name:
VISION ACADEMY
Email:
uk@visionacademy.uk
Throughout these Terms, "we", "us" and "our" refer to VISION ACADEMY EDUCATION AND TECHNOLOGY UK LIMITED, and "you" or "student" refers to the person purchasing or receiving our services.
02Our Services
We provide educational and training services, which may include:
- overseas study planning and consultation;
- course and university selection guidance;
- personal statement and application document guidance;
- assistance with submitting applications through UCAS or other application platforms;
- interview preparation;
- pre-departure guidance;
- online courses and learning programmes;
- live or recorded teaching sessions;
- workshops, seminars and tutorials;
- tutor or academic support;
- assessments and examinations, where applicable;
- digital learning materials;
- downloadable educational materials;
- certificates or other evidence of completion, where applicable;
- any other education-related services agreed between you and us from time to time.
The exact content, duration, delivery method, eligibility requirements, validity period and services included in each course (“Product Details”) are described on the relevant course page or be provided by your personal consultant.
03Course Information
We take reasonable care to ensure that course descriptions, prices, schedules and other information displayed on our website are accurate.
Before purchasing a course, you should review the relevant course page carefully, including:
- course content;
- course duration;
- delivery method;
- commencement date, where applicable;
- entry or eligibility requirements;
- assessment requirements;
- qualification or certification available, if any;
- fees (inclusive of taxes) and any additional costs;
- technical requirements for online learning.
Unless expressly stated otherwise, enrolment on a course does not guarantee employment, admission to another educational institution, professional registration, immigration status, a particular examination result or any particular financial or career outcome.
By making payment to us after receiving the Terms and Conditions and Products Details, you confirm that you have had an opportunity to read them, understand them, and agree to be legally bound by them.
04Enrolment and Formation of Contract
By submitting an order or enrolment application, you are offering to purchase the relevant course or service subject to these Terms.
A binding contract is formed when we accept your enrolment and send you an enrolment or order confirmation.
You must provide complete and accurate information when enrolling.
We may decline an enrolment where there is a legitimate reason to do so, including where eligibility requirements have not been satisfied, a course is unavailable, payment cannot be authorised or information supplied during enrolment is materially inaccurate.
05Prices and Payment
Course fees vary depending on the programme selected, course duration, level of tuition, delivery format and individual learning or assessment requirements. For this reason, prices may not be displayed on individual course pages.
Please contact us or submit an enquiry to receive a personalised quotation. Before you enrol or make any payment, we will provide you with a written quotation confirming the total amount payable, including any mandatory fees and applicable taxes.
There is no obligation to proceed after receiving a quotation.
If you accept the quotation, payment may be made using the payment methods made available to you.
Where instalment payments are agreed, the full payment schedule, including the amount and due date of each instalment, will be provided before enrolment. You remain responsible for making payments in accordance with the agreed schedule.
06Course Access and Delivery
Following successful enrolment and payment, course access instructions will normally be sent to the email address provided during enrolment or be provided by your personal consultant.
Where courses contain scheduled teaching, tutorials or other live services, the timetable or joining instructions will be provided separately.
You are responsible for ensuring that you have suitable internet access, equipment and software necessary to access online services where the technical requirements have been disclosed before purchase.
07Cancellation Rights
Consumers purchasing courses online may have statutory cancellation rights.
Unless an exception applies, you normally have the right to cancel your contract within 14 days after the day the contract is entered into, without giving a reason.
Full details are contained in our Cancellation and Refund Policy, which forms part of these Terms.
Starting services during the cancellation period
If you ask us to begin providing a service during your 14-day cancellation period and subsequently cancel, we may be entitled to charge a proportionate amount for services already supplied up to the time you notify us of cancellation, where permitted by law. If the services are fully performed during the cancellation period, you acknowledge that you will lose your right to cancel.
Digital content
Where you purchase digital content that is supplied during the 14-day cancellation period with your express consent and acknowledgement, your statutory cancellation right may be lost once supply begins, where applicable.
Nothing in these Terms affects your statutory consumer rights.
08Refunds
Refund eligibility is governed by our Cancellation and Refund Policy and applicable law.
Where a refund is legally due, it will normally be made to the original payment method unless otherwise agreed.
Nothing in these Terms limits any statutory right you may have to a refund, price reduction, repeat performance or other remedy where services or digital content do not comply with applicable consumer law.
09Changes to Courses
We may make reasonable changes to course content, tutors, schedules, teaching methods or learning materials where necessary to:
- maintain or improve academic quality;
- reflect changes in law, regulation or industry practice;
- update course content;
- respond to circumstances outside our reasonable control;
- replace unavailable tutors or resources.
Any material change will be communicated to affected students as soon as reasonably practicable.
10Cancellation by Us
We may cancel or postpone a course where reasonably necessary, including because of insufficient enrolment, tutor unavailability, technical problems or circumstances outside our reasonable control.
If we permanently cancel a course before providing the contracted service, we will offer an appropriate alternative or refund the amount paid for the affected service.
11Student Responsibilities
Students must:
- provide accurate enrolment information;
- behave appropriately towards tutors, staff and other students;
- comply with reasonable course and assessment rules;
- submit their own work unless collaboration is expressly permitted;
- protect account passwords and login details;
- not misuse, reproduce or distribute course materials without permission.
By signing the Agreement, you agree and confirm that:
- you are legally capable of entering into binding contracts;
- you are at least 18 years old (if you are under 18 years old, your parent or guardian shall be the party of this Agreement, and you shall be named as the recipient by your parent or guardian).
We may suspend access where there is serious misconduct, fraud, abuse, unlawful activity or material breach of these Terms, subject to applicable consumer law.
We can end our Agreement with you and claim any compensation due to us (including enforcement costs) if:
- you don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due;
- you don't, within 30 days of us asking for it, provide us with accurate information, cooperation or access that we need to provide the Products, for example the information under clause 4;
- you don't, within 30 days, either allow us to deliver the Products to you or collect it from us;
- you offer, give or provide any payment, gift or other benefit (whether monetary or otherwise) to our employees or their family members with the intention of improperly influencing their conduct.
- you breach the Intellectual Property Rights clause and Confidentiality clause and fail to make remedy within 30 days.
12Intellectual Property and Confidentiality
Unless otherwise stated, course materials, videos, documents, graphics, assessments and other educational content supplied by us are owned by or licensed to us.
Your enrolment gives you a personal, limited and non-transferable right to use the materials for your own educational purposes. This licence will continue for personal use of materials already provided prior to termination.
You must not reproduce, sell, distribute, publish, commercially exploit or make course materials available to third parties without prior written permission.
You will keep in confidence all confidential information concerning our business or Products which you may obtain.
You will not use any confidential information obtained from us for any purpose other than for your personal use.
Nothing in this Agreement shall prevent you from making disclosure in co-operation with a criminal investigation or prosecution, required by law, reporting any wrongdoings, or to professional adviser or immediate family on terms which preserve confidentiality.
The provisions of this Confidentiality clause shall continue to apply after termination of the Agreement.
13Service Standards
We will provide our educational services with reasonable care and skill and in accordance with applicable UK consumer law.
Nothing in these Terms excludes or restricts rights or remedies which cannot lawfully be excluded.
14Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses resulting from circumstances outside our reasonable control.
We do not exclude or limit liability for breach of statutory consumer rights.
15Complaints
If you are dissatisfied with a course or service, in the first instance, please raise your complaint with your personal consultant. If such complaint is not resolved within 14 working days, you may raise it to us directly by contacting:
Email:
uk@visionacademy.uk
Please provide your name, course, order or enrolment number and details of the issue.
16Personal Data
We process personal information in accordance with our Privacy Policy.
17Governing Law
These Terms are governed by the laws of England and Wales, unless mandatory consumer laws applicable to you provide otherwise; and the English Courts will have non-exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, this Agreement or its subject matter or formation (including non-contractual disputes or claims).
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings available under the laws applicable to your place of residence.
18Contact Us
Questions about these Terms should be sent to: Email: uk@visionacademy.uk or your personal consultant.
Last updated: 1 September 2026

