The process
- 01 Order Confirmation
- 02 Course Access
- 03 Course Duration
- 04 Live Teaching
- 05 Digital Materials
- 06 Physical Materials
- 07 Tutor Support
- 08 Completion and Certification
- 09 Delivery Problems
- 10 Changes or Cancellations
Fulfilment questions?
Email our team and we'll come back to you, usually within one working day.
uk@visionacademy.uk Or speak to our admissions team: UK & overseas: +86 175 1211 9832VISION ACADEMY EDUCATION AND TECHNOLOGY UK LIMITED provides educational and training services delivered online/in person/hybrid.
Delivery and Shipping
Vision Academy supplies educational services only — online tuition, in-person teaching, assessments and related academic support. Where physical materials are included, the relevant course page will state this together with applicable delivery arrangements and charges, including the delivery timescale, the areas we can deliver to and any applicable restrictions. Where a course does not include physical materials, no delivery charge applies. This policy explains how, where and when our services are delivered.
01Order Confirmation
Following successful payment, customers receive confirmation by email at the address supplied during checkout.
02Course Access
Online course access is normally sent to the email address provided during enrolment or be provided by your personal consultant following successful enrolment and payment.
03Course Duration
Each course page specifies the expected duration and/or period for which students will have access to the relevant learning materials.
04Live Teaching
Where a course includes live teaching, workshops or tutorials, the applicable dates, times and joining instructions will be provided before the relevant session.
05Digital Materials
Digital course materials are delivered through learning portal/email/platform/other electronic means provided by you. Students will receive the information necessary to access those materials following enrolment.
06Physical Materials
Where physical materials are included, the relevant course page will state this together with applicable delivery arrangements and charges.
07Tutor Support
Where included, tutor support is available for as agreed.
08Completion and Certification
Where a course provides a certificate or qualification, the course page will identify the applicable requirements. Certificates are issued after successful completion of all applicable requirements.
09Delivery Problems
If course access or other services have not been received within the stated timeframe, students should contact uk@visionacademy.uk. We will investigate and resolve the issue as soon as reasonably practicable.
10Changes or Cancellations
If we are unable to deliver a course as agreed, we will contact affected students and offer an appropriate alternative, rescheduling or refund where applicable.
Last updated: 1 September 2026
